Privacy Policy

Last Updated: May 2026

This Privacy Policy explains how our Hospital Mobile Application (“the App”) and our official website collect, use, disclose, and protect personal information provided by patients, job applicants, and general visitors.

By downloading, registering, or using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We only collect the minimum amount of personal data necessary to provide you with healthcare scheduling services and a secure application experience.

Account Registration Data: To create an account and log into the App, users are required to provide their Username and a valid Email Address.
Doctor Booking Information: When booking an appointment with a doctor through the App, patients are required to provide their Personal Phone Number. This is used to verify the booking and send appointment updates via SMS or call.
Career and Job Applications: If you apply for employment using the “Open Jobs” or “Careers” feature within the App, we collect your submitted application data, resume/CV, and contact info to evaluate your candidacy.

2. How We Use Your Information

We use the collected information for the following specific purposes:

To authentic, manage, and secure your user account.
To process, schedule, and confirm doctor appointments at our hospital facility.
To communicate important booking statuses, scheduling changes, or emergency notifications.
To process career applications for open job vacancies listed in the App.
To maintain and improve the technical functionality of the App.

3. Display of Public Information & External Features

Doctor Profiles and Services: The App displays a comprehensive roster of all available doctors, departments, and healthcare services. This data mirrors the information publicly available on our official website.
Emergency Contact Hotline: For immediate assistance, the App prominently features our official hospital emergency response hotline (051-111-111-161). Initiating a call to this number uses your device’s native dialer.

4. Data Security & Storage

We prioritize the safety of your sensitive data.

All communications between the App, our servers, and the booking system are securely transmitted using standard encryption protocols (HTTPS/TLS).
Patient booking information and contact data are strictly restricted and accessible only by authorized hospital administration personnel.
We do not sell, rent, trade, or share your personal info, email addresses, or phone numbers with third-party advertisers or data brokers.

5. Data Deletion and Account Termination (App Store Compliance)

In compliance with Apple and Google developer rules, users maintain full control over their digital footprint:

You have the right to request the total deletion of your application account and associated personal data at any time.
To initiate an account deletion request, please navigate to the Settings/Profile screen inside the App and tap “Delete Account”, or contact our IT/Support team directly via email at lifecareinternational.isb@gmail.com.
Note: Upon verification, your account, username, and contact data will be permanently purged from our active app servers, except where retention is strictly required by local healthcare regulations or medical record keeping laws.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to align with legal regulations or changes in App functionality. We will notify you of any changes by updating the “Last Updated” date at the top of this page.

7. Contact Us

If you have any questions, complaints, or feedback regarding this Privacy Policy or your data protection rights, please contact us at:

Hospital Name: Lifecare International Hospital
Address: M2G8+Q6G, Sawan Rd, G-10 Markaz G 10 Markaz G-10, Islamabad
Emergency Helpline: 051-111-111-161
Official Support Email: lifecareinternational.isb@gmail.com

Email

UAN Number