Privacy Policy for LifeCare Hospital
Effective Date: October 1, 2026
Last Updated: October 1, 2026
Application ID / Package Name: com.lifecareinternationalhospital.app
Welcome to LifeCare Hospital, the official mobile application of LifeCare International Hospital (“we,” “our,” or “us”). We are dedicated to providing patient-centered healthcare services while safeguarding the privacy, confidentiality, and security of your personal and medical information.
This Privacy Policy explains how our mobile application (LifeCare Hospital) collects, uses, stores, and protects your data when you access our clinical consultation scheduling, hospital services, and career application features.
1. Information We Collect
We only collect information necessary to facilitate hospital services, schedule consultations, process job applications, and manage your account.
A. Account & Authentication Information
- Registration & Sign-In: When you register an account, we collect your Email Address, Username, Password (cryptographically hashed and securely stored on our backend), and account creation timestamp.
- OTP Verification: Email verification codes sent to confirm account ownership during registration and password resets.
B. Medical Appointment & Consultation Details
When booking an appointment with our hospital physicians and specialists, we collect:
- Patient Name
- Contact Phone Number (11-digit mobile number for appointment confirmation and SMS/call updates)
- Email Address
- Doctor & Department Selection (e.g., Cardiology, Gynecology, Pediatrics, General Surgery, etc.)
- Preferred Date & Time Slot
- Consultation Notes / Message: Any symptoms or medical concerns you voluntarily describe in the consultation message box to help the doctor prepare for your visit.
C. Career & Job Applications
When applying for employment vacancies through our Careers portal, we collect:
- Applicant Full Name, Email, and Contact Phone Number
- Position Applied For & Years of Professional Experience
- Cover Letter / Message
- Curriculum Vitae (CV / Resume): PDF files you select from your device via the system document picker.
D. User Profile & Media
- Profile Picture: If you choose to customize your profile, the app processes images you capture using your device camera or select from your photo gallery.
E. App State & Local Storage Data
- Notifications & Badges: Your device locally stores appointment notification status and read/unread counters to keep you updated on your schedule.
2. How We Use Your Information
Your information is processed strictly for authentic hospital administrative and clinical purposes:
- Appointment Facilitation: To schedule, record, confirm, and manage your clinical consultations with our doctors.
- Account Management: To authenticate your identity and maintain your profile.
- Hospital Communication: To send appointment confirmations, schedule updates, or reach out regarding your inquiries.
- Recruitment Processing: To evaluate your qualifications when you submit a job application to our Human Resources department.
- Security & Diagnostics: To identify network communication errors, prevent fraudulent activity, and ensure reliable app performance.
We never sell, rent, lease, or monetize your personal or health data to advertisers, data brokers, or third parties.
3. Device Permissions We Request
The LifeCare Hospital app only requests device permissions that are strictly necessary for user-initiated actions:
- Camera (
android.permission.CAMERA):- Purpose: Allows you to take a photo for your profile avatar.
- Usage: Activated only when you explicitly select “Take Photo” in your profile settings.
- Photo Library / Gallery (
READ_MEDIA_IMAGES/ Photo Picker):- Purpose: Allows you to choose an existing image from your gallery for your profile avatar.
- Document Picker / Storage Access Framework (SAF):
- Purpose: Allows you to select and upload a PDF resume for job applications. The app only accesses the specific PDF file you choose.
- Vibrate (
android.permission.VIBRATE):- Purpose: Delivers subtle tactile feedback when interacting with buttons and notifications.
- Internet (
android.permission.INTERNET&ACCESS_NETWORK_STATE):- Purpose: Enables encrypted HTTPS communication with the hospital’s database to fetch doctor lists, department schedules, and submit bookings.
The app does NOT access your audio microphone, phone contacts, precise GPS location, or background storage.
4. Data Sharing and Confidentiality
Your data is handled with medical confidentiality:
- Hospital Medical Staff: Your appointment request and consultation notes are accessible only by the assigned consulting doctor and clinical staff.
- Hospital HR Administration: Job applications and CVs are accessible only by the LifeCare International Hospital Human Resources department.
- Legal Obligations: We will only disclose information if required to do so by applicable health authority regulations, valid court orders, or law enforcement subpoenas.
5. Data Security
We protect your information through industry-standard safeguards:
- Encryption in Transit: All network traffic between the mobile application and hospital servers is transmitted over encrypted HTTPS / TLS connections.
- Authentication Security: Passwords are never stored in plain text and are protected using cryptographic hashing algorithms.
- Access Control: Hospital backend systems are restricted to authorized personnel who require access to perform their medical or administrative duties.
6. Data Retention & Account Deletion Policy
In compliance with Google Play Developer Policies, we provide full control over your data, including instant account deletion.
How to Delete Your Account and Data:
In-App Account Deletion (Instant):
- Open the LifeCare Hospital app.
- Go to the Profile tab (from the bottom navigation bar).
- Scroll down and tap Delete Account.
- Confirm the prompt.
- Result: Your account profile, profile photo, and associated personal data will be permanently and immediately removed from our active database, and your session will be cleared from your device.
Web / Email Account Deletion Request:
- If you have uninstalled the app or prefer to request deletion externally, send an email to:
support@lifecareinternationalhospital.com.pkwith the subject: “Account Deletion Request”. - Include your registered account email address.
- Result: Our technical team will verify your identity and permanently delete your account and associated records within 7 business days.
- If you have uninstalled the app or prefer to request deletion externally, send an email to:
7. Medical & Emergency Services Disclaimer
- Administrative Scheduling Only: The LifeCare Hospital mobile app is an administrative patient portal designed to facilitate doctor appointment bookings and provide hospital information. The application does not diagnose medical conditions, provide automated clinical decisions, or replace direct consultation with a licensed medical practitioner.
- Medical Emergencies: In case of a severe, acute, or life-threatening medical emergency, do not wait for an app appointment confirmation. Please visit the LifeCare International Hospital Emergency Department directly or call your local emergency service (e.g., Rescue 1122) immediately.
8. Children’s Privacy
Our application is intended for users who are at least 18 years of age. Parents or legal guardians may use their own account to schedule appointments for minor children or dependents. We do not knowingly collect personal information directly from children under 13 years of age.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect enhancements to our hospital services, app updates, or legal compliance requirements. The “Last Updated” date at the top of this document will reflect the date of the latest revisions. Continued use of the app after updates constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact us:
- Institution: LifeCare International Hospital
- App Name: LifeCare Hospital (
com.lifecareinternationalhospital.app) - Website: https://lifecareinternationalhospital.com.pk/
- Phone: +92 51 2285501 / +92 51 2285502
- Email: lifecareinternational.isb@gmail.com
- Address: Main Sector Road, G-10 Markaz, Islamabad, 44000, Pakistan
